Privacy policy

Neo Shoe Corporation Pty Ltd – Privacy Policy

At Neo, we take your privacy and security seriously. We are committed to protecting your personal information and handling it in a manner consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, hold, use and disclose your personal information. It applies to our website, social media and related services (collectively, the “Site”).

By using the Site, you agree to this Privacy Policy and our Terms and Conditions.

1. THE KINDS OF INFORMATION WE COLLECT AND HOLD

Depending on the circumstances, we may collect and hold a range of information about you.

1.1 Personally identifiable information

The types of information we collect may include:

• Your name;
• Contact details (email, phone, address);
• Order and transaction history;
• Records of your interactions with us;
• Your preferences, interests and behaviour relating to our products and services.

If you do not provide certain information, we may not be able to provide you with our products or services.

1.2 Non-identifiable information

When you visit our Site, we may automatically collect non-identifiable information such as:

• Your IP address;
• Browser type;
• Pages visited and time spent on the Site;
• Access times and dates.

This information is used for analytics and improving our Site and services.

2. HOW WE COLLECT YOUR INFORMATION

We may collect your information:

• (a) Directly from you, including when you:
  • Browse our Site;
  • Create an account;
  • Make a purchase;
  • Contact us;
  • Interact with us on social media;
  • Subscribe to marketing communications.
• (b) From third parties, such as service providers, business partners or related entities;
• (c) From publicly available sources.

3. HOW WE HOLD YOUR PERSONAL INFORMATION

Your information may be stored in electronic or physical form, including systems operated by third-party service providers.

We take reasonable steps to protect your personal information, including:

• Restricting access to authorised personnel;
• Using secure systems and technologies;
• Securely destroying information when no longer required.

We do not store full credit card details.

While we take reasonable steps to protect your information, no data transmission over the internet can be guaranteed as completely secure.

4. HOW WE USE YOUR INFORMATION

We may use your information to:

• Provide products and services to you;
• Process and fulfil orders;
• Communicate with you about orders, products and promotions;
• Improve our products, services and customer experience;
• Conduct analytics, research and business development;
• Prevent fraud and manage risk;
• Comply with legal obligations.

We may also use your information to send marketing communications, including offers and updates that may be of interest to you. You may opt out at any time.

5. WHEN WE DISCLOSE YOUR INFORMATION

We may disclose your information to third parties who assist us in operating our business, including:

• Delivery and logistics providers;
• Payment processors;
• Technology and platform providers (including Shopify);
• Marketing and analytics providers (including Klaviyo, Meta and Google).

These providers are required to handle your information securely and only for the purposes of providing services to us.

Your information may be stored or processed overseas, including in countries such as the United States, Canada and Singapore.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your experience and analyse site usage.

These may include:

• Functionality cookies – to enable core site features;
• Analytics cookies – to understand how the Site is used;
• Preference cookies – to remember your settings;
• Advertising cookies – to deliver relevant marketing content.

We may use third-party services such as Google Analytics and Meta Pixel to track and analyse usage of the Site and deliver advertising.

You can modify your browser settings to disable cookies, although this may affect your experience on the Site.

7. ACCESS AND CORRECTION OF YOUR INFORMATION

You may request access to or correction of the personal information we hold about you by contacting us.

We will take reasonable steps to respond to your request in a timely manner.

8. PRIVACY ENQUIRIES AND COMPLAINTS

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your information, please contact us at:

shop@neo.shoes

We will endeavour to respond as soon as practicable.

9. CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time. Any changes will be published on the Site and will take effect immediately upon posting.

By continuing to use the Site, you accept any updated Privacy Policy.