We aim to dispatch all orders as quickly as possible so you can enjoy your Neo purchase without delay.
Neo currently ships within Australia only. We do not offer international shipping at this time.
Please allow up to 2 business days for your order to be prepared and dispatched.
Orders are processed Monday to Friday, excluding public holidays.
Once dispatched, delivery typically takes between 2-5 business days for all locations within Australia.
Delivery timeframes are estimates only and may vary depending on courier operations, including but not limited to weather conditions, network delays, and carrier backlogs.
Orders are shipped via StarTrack Express. Delivery may be completed via road or air depending on your location and carrier operations.
We offer free Express shipping on all orders over $199.
Shipping costs for orders under this threshold will be calculated at checkout.
We are unable to deliver to PO Box addresses. Please ensure a valid residential or business address is provided at checkout.
While we work with reliable delivery partners, Neo is not responsible for delays once an order has been dispatched.
Neo reserves the right to amend or update this Shipping Policy at any time without notice.
